FREQUENTLY ASKED QUESTIONS

  • How do I apply to rent a property?

    To apply for a rental property, you must fill out an application form on our website. This form will ask for your personal information, rental history, employment details, and may require a background and credit check.

  • Do I qualify to rent? See Criteria

    Click HERE to see our tenant screening criteria!

  • What is a security deposit?

    A security deposit is a sum of money you pay upfront to the landlord or property manager to cover any potential damages or unpaid rent that needs to be paid after you have moved out. 

  • What is a lease agreement?

    A lease agreement is a legally binding contract between a tenant and a landlord or property management company. It outlines the terms and conditions of the rental, including the rent amount, duration of the lease, and rules for the property.

  • What is the difference between a lease and a month-to-month rental agreement?

    A lease has a fixed term (e.g., 12 months), and both parties agree to abide by the terms for that period. A month-to-month rental agreement allows either the tenant or landlord to terminate the agreement with a shorter notice period, typically 30 days.

  • How do I report maintenance or repair issues?

    Access your online portal where you can enter the ticket and chat with a representative in order to help resolve your issue. You can upload photos and schedule a vendor for repairs. 

  • How do I terminate my lease early?

    Terminating a lease early may involve penalties or fulfilling specific conditions outlined in your lease agreement. You should discuss this with your landlord or property manager and review your lease terms for guidance.

Remember that tenant rights and property management practices can vary by location, so it's important to familiarize yourself with local laws and regulations and consult with your property manager or landlord when you have specific questions or concerns.